Consumer Terms &Conditions

1               Definitions and Interpretation                                                                                       

2               Basis of Terms and Conditions                                                                                       

3               Supply of Services                                                                                                           

4               Customer's obligations and representations                                                                

5               Booking and payment                                                                                                     

6               Tax                                                                                                                                    

7               Intellectual Property Rights                                                                                           

8               Data protection                                                                                                                

9               Indemnities                                                                                                                      

10            Disclaimer of Warranties                                                                                               

11            Limitation of liability                                                                                                       

12            Refunds and Cancellation                                                                                               

13            Force majeure                                                                                                                  

14            Assignment                                                                                                                      

15            Notices                                                                                                                              

16            Severance                                                                                                                      

17            Waiver                                                                                                                            

18            Variation                                                                                                                        

19            Entire agreement                                                                                                          

20            Governing law                                                                                                               

21            Dispute Resolution                                                                                                        

Schedule 1 – Tubewash's Policies On-Site                                                                                  

Schedule 2 - Mandatory Policies                                                                                                  

Schedule 3 - Site Location                                                                                                            

Schedule 4 – Pricing Schedule                                                                                                      

Schedule 5 - Application Terms                                                                                                   

Schedule 6 - Privacy Notice                                                                                                         

Schedule 7 - Services Specification                                                                                            


  1. Definitions and Interpretation

    1. The following definitions and rules of interpretation apply in these Consumer Terms and Conditions:

Application: means the "Tubewash" application which can be downloaded to a device that supports the software and is used by the Customer to purchase the Services specified in Schedule 7;

Application Account: means the Customer's account which they have set up to use the Application.

Business Day: means any day which is not a Saturday, Sunday, or public holiday in the United Arab Emirates;

Conditions: means the Consumer terms and conditions as amended by Tubewash from time to time; Customer: means the person who purchases the Services from Tubewash;

Effective Date: means either:

  1. for Subscription Services, the date and time that the Customer pays the first Subscription Fee; and

  2. for One-off Services, the date and time that the Customer pays for the Services;

    1. Force Majeure: means any event or circumstance or a combination thereof occurring or subsisting after the Effective Date, the occurrence of which is not reasonably foreseeable as of the Effective Date and which is beyond the reasonable control of Tubewash, notwithstanding its reasonable care, and shall include but not limited to: flood, lightning, storm, typhoon, tornado, earthquake, landslide, soil erosion, subsidence, washout, radioactive contamination or epidemic;

    2. war (whether declared or undeclared), blockade, insurrection, military uprising, or act of public enemies;

    3. revolution, rebellion, civil war, riot, civil disturbance, civil commotion, terrorist acts, seizure or act of sabotage, imposition of sanctions, embargo or breaking off diplomatic relations; and

    4. trade or labour dispute, strike, lockout, or industrial disturbance;

Intellectual Property Rights: means patents, rights to inventions, copyright and related rights, trademarks, business names and domain names, rights in get-up, goodwill and the right to sue for passing off or unfair competition, rights in designs, rights in computer software, database rights, rights to use, and protect the confidentiality of, confidential information (including know-how), and all other intellectual property rights, in each case whether registered or unregistered and including all applications and rights to apply for and be granted, renewals or extensions of, and rights to claim priority from, such rights and all similar or equivalent rights or forms of protection which subsist or will subsist now or in the future in any part of the world;

Laws: means all applicable national and international laws including, but not limited to, treaties, statutes, decrees, edicts, codes, orders, judgments, rules, ordinances, and regulations of any local, municipal, territorial, provincial, federated, national, or any other duly constituted governmental authority or agency of any governmental authority;

Mandatory Policies: means Tubewash's internal policies as set out in Schedule 2;

One-off Services: means Services purchased by the Customer on a one-off basis and shall include those Services set out in Schedule 7;

On-Site Policies: means the policies that the Customer must comply with whilst on the Site as set out in Schedule 1;

Price: means the price payable for the Services which may comprise the Subscription Services, the One-off Services (or some or any of them) from time to time;

Services: means the services supplied by Tubewash to the Customer, full details of which are set out in Schedule 7, and shall include Subscription Services and any One-off Services;

Site: means the location where the Services shall be offered by Tubewash as set out in Schedule 3;

Subscription: means the agreement under which Tubewash will provide the Subscription Services to the Customer and the Customer will pay the Subscription Fee to Tubewash;

Subscription Fee: means the price payable by the Customer for a Subscription to use the Subscription Services (details of which are set out in Schedule 4);

Subscription Services means the Services which shall be provided by Tubewash as part of the Customer's Subscription; and

Tubewash: means Tubewash Car Washing & Cleaning LLC with license number 765994 and registered office at Belhasa Building- Office No104 - Ittihad Street -Deira -Dubai.

  1. Basis of Terms and Conditions

    1. Tubewash Car Washing & Cleaning LLC owns and runs the Application through which it provides a platform for its Customers to purchase the Services and provides the Services under this purchase at the Site.

    2. The Customer agrees to purchase the Services, either through the Application, at the Site, or via the Customer's Subscription.

    3. Tubewash agrees to provide the Services to:

      1. a vehicle(s) registered on the Customer's Application Account and selected by the Customer to redeem the Services against; or

      2. a vehicle(s) that the Customer brings to the Site and indicates to Tubewash's employees that the Services should be redeemed against.

    4. These Conditions shall apply to the purchase of the Services, whether by way of Subscription Services or the purchase of One-off Services, to the exclusion of any other terms that the Customer seeks to impose or incorporate, or which are implied by law, trade custom, practice or course of dealing.

    5. These Conditions shall continue in force:

      1. for Subscription Services, from the date and time, that the Customer pays the first Subscription Fee until the Subscription is terminated or expires; and

      2. for One-off Services, from the date and time that the Customer pays for the Services until the Services have been completed and the Customer has left the Site.

  2. Supply of Services

    1. Tubewash shall supply the Services to the Customer in accordance with these Conditions in all material respects.

    2. Tubewash reserves the right to amend the Services if necessary to comply with any applicable law or regulatory requirement, and Tubewash shall notify the Customer in any such event.

    3. Tubewash warrants to the Customer that the Services will be provided using reasonable care and skill.

    4. The Customer shall deliver its vehicle to the Site in order for Tubewash to provide the Services in accordance with these Conditions.

    5. Tubewash shall use its facilities and equipment on the Site to perform the Services.

    6. The Customer shall use the Application in accordance with the Application Terms &Conditions.

  3. Customer's Obligations and Representations

    1. The Customer shall comply at all times with:

      1. All applicable Laws  and Regulations existing in the UAE ;

      2. Tubewash's rules, policies and procedures including, but not limited to those contained in Tubewash's On-Site Policies and Tubewash's Mandatory Policies which may change from time to time at Tubewash's sole discretion; and

      3. any instructions of Tubewash or its employees and any reasonable conditions applicable to the Customer as advised from time to time by Tubewash.

    2. By using the Application or purchasing One-off Services, the Customer expressly represents and warrants that they are legally entitled and have the right, authority, and capacity to obtain the Services and to abide by these Conditions.

    3. The Customer shall only use the Application or Services for their personal use and they may not assign, transfer or authorise any other person or entity to use their Application Account.

  4. Booking and Payment

    1. The Price for the Services shall be determined in accordance with the terms set out in Schedule 4.

    2. The Customer may make payment for the Services:

      1. by cash or debit or credit card payment at the Site; or

      2. by debit or credit card through the Application.

  5. Tax

    1. The Price does not include any allowance for and is exclusive of, UAE VAT.

    2. Where UAE VAT applies to any Services provided to the Customer, Tubewash:

      1. is entitled to charge UAE VAT on the applicable supply at the applicable rates under the VAT LAW; and

      2. shall include the UAE VAT amount as an additional line item on the applicable invoice.

  6. Intellectual Property Rights

    1. All Intellectual Property Rights in or arising out of or in connection with the Services and the Application shall be owned exclusively by Tubewash and the rights in the Application shall be licensed to the Customer for the life of the Application and provision of Services only on the Application Terms set out in Schedule 5.

    2. The Customer shall obtain no Intellectual Property Rights in, or to, the Application other than the right to use the Application in accordance with these Conditions.

    3. The Customer shall not use any of Tubewash's data or Intellectual Property Rights without the prior written consent of Tubewash, other than in accordance with the license granted under Clause 7.1 and the Application Terms under Schedule 5.

  7. Data Protection

    1. Tubewash shall process the Customer's data in accordance with Schedule 6.

  8. Indemnities

    1. By purchasing the Services and/or using the Application or Services, the Customer agrees to defend, indemnify and hold Tubewash and any of its parent company, subsidiaries, affiliates, officers, directors, employees, and agents harmless from and against any and all claims, costs, damages, losses, liabilities, and expenses arising out of or in connection with:

      1. the Customer's violation or breach of any term of these Conditions or any applicable law or regulation, whether or not referred to in these Conditions;

      2. the Customer's violation of any rights of any third-party, including third-party Intellectual Property Rights infringement; and

      3. the Customer's use or misuse of the Application or Services.

  9. Disclaimer of Warranties

    1. Tubewash makes no representation, warranty, or guarantee as to the reliability, timeliness, quality, suitability, availability, accuracy, or completeness of the Services and Application.

    2. Tubewash expressly disclaims all warranties of any kind, whether express, implied, or statutory.

    3. Tubewash makes no representation or warranty that:

      1. the use of the Application will be secure, timely, uninterrupted, or error-free or operate in combination with any other hardware, application, system, or data;

      2. provision of the Services will be timely, uninterrupted, or error-free;

      3. the quality of any products, services, or information obtained by the Customer through the Services or Application will meet the Customer's requirements or expectations;

      4. any stored data will be accurate or reliable;

      5. errors or defects in the Services or Application will be corrected;

      6. the service or the servers that make the Application available are free of viruses or other harmful components; or

      7. no loss or damage will be caused to any vehicle or property of the Customer used in connection with the Services.

    4. All conditions, representations, and warranties, whether express, implied, statutory, or otherwise, including, without limitation, fitness for a particular purpose or non-infringement of third-party rights, are hereby disclaimed to the maximum extent permitted by applicable laws and regulations by Tubewash.

    5. Tubewash makes no representation, warranty, or guarantee as to the reliability, safety, timeliness, quality, suitability, or availability of any services obtained by third parties through the use of the Services or Application.

    6. The Customer acknowledges and agrees that the entire risk arising out of their use of the Services and Application, and any third-party services or products remain solely with the Customer, to the maximum extent permitted by laws.

    7. Customers shall not publicly speak, write, publish or act on behalf of the Tubewash unless authorized.

    8. Customers should not represent Tubewash in any event, platform, or organization unless authorized by Tubewash in writing.

    9. Unless authorized by Tubewash in written; Customers shall not give any interview to the press or radio or television or any other publicity media or release any news to the press or publish any articles in the press or any other magazines.

  10. Limitation of Liability

    1. Tubewash's aggregate liability shall for not exceed the maximum amount that our insurer agrees to pay for a single claim or incident.

    2. Tubewash shall not be liable to anyone and any Customer for any indirect, punitive, special, exemplary, incidental, consequential, or other damages of any type or kind including personal injury, loss of data, revenue, profits, use, or another economic advantage, to the extent permitted by law.

    3. To the extent permitted by law, Tubewash shall not be liable for any loss, damage, or injury which may be incurred by the Customer including but not limited to loss, damage, or injury arising out of, or in any way connected with:

      1. provision of the Services to the Customer; and

      2. any reliance by the Customer on the completeness, accuracy, or existence of any advertising.

    4. ​To the extent permitted by law, Tubewash shall not be liable for any loss or damage to any vehicle or property, including but not limited to loss or damage arising out of, or in any way connected with:

      1. provision of the Services to the Customer.

      2. the Customer's use or inability to use the Services; and

      3. any reliance by the Customer on the completeness, accuracy, or existence of any advertising.

    5. Tubewash shall not be liable for any loss or damage arising from the use of the Application, to the extent permitted by law.

    6. This clause 11 shall survive termination or expiry of the Customer's Subscription and/or the Customer leaving the Site following One-off Services.

  11. Refunds and Cancellation

    1. Any payment made by a Customer for the Services will be non-refundable other than circumstances in which Tubewash considers in its absolute discretion that a refund is justified and the Customer has notified Tubewash of such circumstances within 24  hours of the payment being made and or the Customer leaving the Site following One-off Services.

    2. In the event that a Customer has paid for Services through the Application and has not redeemed the Services, Tubewash shall issue a credit to the Customer's wallet in the Application. Credit shall be redeemable against Services purchased through the Application.

    3. If the Customer fails to pay the Subscription Fee to Tubewash by the date set out in the relevant invoice, Tubewash may immediately terminate the Customer's Subscription and Tubewash shall not be required to provide any further Services.

    4. Tubewash may terminate the Customer's Subscription with immediate effect by giving written notice to the Customer.

    5. On termination of the Customer's Subscription, any credit remaining in the Customer's wallet on their Application Account shall be returned to the bank account registered on the Customer's Application Account within 7 Business Days of the termination.

  12. Force Majeure

    1. Tubewash shall not be in breach of these Conditions nor liable for delay in performing or failure to perform, any of its obligations under these Conditions if such delay or failure is caused by an event of Force Majeure.

    2. In the event of Force Majeure, Tubewash shall be entitled to a reasonable extension of time for performing obligations under these Conditions.  If the period of delay or non-performance continues for two months, the Customer may terminate its Subscription by giving 10 days written notice to Tubewash.

  13. Assignment

    1. Tubewash may at any time assign, novate, or otherwise transfer any of its rights, obligations, or interests under and in connection with these Conditions.

    2. The Customer shall not assign, novate or otherwise transfer any of its rights, obligations, or interests under and in connection with these Conditions.

  14. Notices

    1. Tubewash may give notice by means of email in English to the Customer's email address on record or by written communication sent by post to the Customer's postal address on record.

    2. The Customer may give notice to Tubewash at any time in English by:

      1. Sending an email to:; or

      2. Posting a letter by hand, first-class post, or other next business day delivery services to the following address:

709 Sheikh Zayed Road -Al Quoz, Industrial Area3-Dubai

  1. Any notice shall be deemed to have been received:

    1. if delivered by hand, at the time the notice is left at the proper address;

    2. if sent by pre-paid first-class post or other next business day delivery services, at 9.00 am on the second Business Day after posting; or

    3. if sent by email, at the time that it was sent.

  2. This clause 15 does not apply to the service of any proceedings or any documents in any legal action or, where applicable, any arbitration or other method of dispute resolution.

  1. Severance

    1. If any provision or part-provision of these Conditions is or becomes invalid, illegal, or unenforceable, it shall be deemed deleted, but this shall not affect the validity and enforceability of the rest of these Conditions.

  2. Waiver

    1. No failure or delay by Tubewash to exercise any right or remedy provided under the Conditions or by law shall constitute a waiver of that or any other right or remedy, nor shall it prevent or restrict the further exercise of that or any other right or remedy.

    2. No single or partial exercise by Tubewash of such right or remedy shall prevent or restrict the further exercise of that or any other right or remedy.

  3. Variation

    1. Tubewash reserves the right to amend the Price at any time and its sole discretion.

    2. Tubewash reserves the right to change these Conditions at any time at its sole discretion. The Customer's continued use of the Application after the changes become effective constitutes the Customer's binding acceptance of any changes. In the event that a change to the Conditions materially changes the Customer's rights, Tubewash shall notify the Customer of such changes by presenting a notification on the Application when the Customer logs in. Modifications which are not material shall be effective on publication and material changes shall be effective on the date stated in the notification on the Application.

  4. Entire agreement

    1. These Conditions constitute the entire agreement between the parties and supersede and extinguish all previous agreements, promises, assurances, warranties, representations, and understandings between them, whether written or oral, relating to its subject matter.

    2. Each party acknowledges that in entering into these Conditions it does not rely on and shall have no remedies in respect of any statement, representation, assurance, or warranty (whether made innocently or negligently) that is not set out in these Conditions.

  5. Governing law

    1. These Conditions entered into between the Customer and Tubewash shall be governed by and construed in accordance with the laws of Dubai and the applicable Federal Laws of the United Arab Emirates.

  6. Dispute Resolution

    1. The parties shall, in good faith and with the spirit of cooperation, use all reasonable efforts to amicably settle any dispute that arises out of or in relation to these Conditions or the breach, termination, or validity thereof through constructive discussions and negotiations (Dispute).

If the Dispute is not settled amicably within nighty (90) days from the date the Dispute is first notified in writing to the other party, any party may have such Dispute settled exclusively by the courts of Dubai, which shall have exclusive jurisdiction to hear and determine any action or proceeding and to settle any disputes which may arise out of or in relation to these Conditions.

Schedule 1

Tubewash's Policies On-Site

  1. Operation of the Site

    1. The Customer shall remain in their vehicle at all times unless otherwise instructed by an employee of Tubewash.

    2. The Customer shall not exceed the speed limit of 20 kilometers per hour whilst on the Site.

    3. The Customer shall leave the Site immediately once they have received the Services.

    4. The Customer shall not engage in any abusive or aggressive behaviour towards Tubewash's employees.

  2. Operation of the Car Wash

    1. The Customer shall not break or accelerate its vehicle whilst using the car wash machinery.

    2. The Customer shall leave its vehicle in neutral whilst using the car wash machinery.

    3. The Customer shall not step out of his vehicle whilst the car is on the conveyer.

    4. The Customer shall ensure his vehicle windows are closed at all times whilst inside the wash tunnel.

    5. The Customer shall follow the signs inside the tunnel until the end of the tunnel and exits.

    6. The Customer shall inform Tubewash staff of any loose devices (antennas, door handles, etc.).

Schedule 2

Mandatory Policies

The Mandatory Policies are:

  1. Modern Slavery and Human Trafficking Policy.

Tubewash has a zero-tolerance approach to any form of modern slavery. We are committed to acting ethically, and with integrity and transparency in all Services dealings; and putting effective systems and controls in place to safeguard against any form of modern slavery taking place within our Site.

Tubewash has taken and will be taking to ensure that slavery and human trafficking are not taking place in any part of our business or our Site.

  1. Corporate and Social Responsibility Policy.

Tubewash is committed to providing a work environment free of any form of harassment whatsoever. Tubewash’s policy strictly prohibits any form of discrimination whatsoever, whether based on race, sex, pregnancy, medical conditions, religious creed, color, nationality, age, or any other basis protected so by the UAE federal laws, or local laws or regulations.

Customers shall maintain honourable and dignified relationships with Tubewash Employees, and promote fraternity and goodwill amongst them.

Tubewash Employees and Customers shall interact with each other cordially, with mutual respect and dignity, and in a spirit of constructive co-operation.

Customers shall not use any offending or threatening or annoying language, postures, etc., and shall not publicly display their anger or displeasure, or annoyance.

Tubewash 's anti-harassment policy applies to all parties involved in the operation of the Services on Site and prohibits unlawful harassment by any Customer towards Tubewash, Employees, or Customers. Any form of harassment based on the perception of the characteristics shall be fully constituted as harassment and disciplinary and/or legal action may be taken.

  1. Anti-bribery and Anti-corruption Policy.

Employees of Tubewash must not seek or accept any type of compensation, fee, commission, gratuity, or favour from a third party in connection with the Services, the business of Tubewash

Bribes, inducements, or other illegal payments of any kind must not be made to or for the benefit of any government official, customer, supplier, or any other part in connection with obtaining orders or favourable treatment or for any other purpose.

  1. Ethics Policy

Tubewash, directors, employees, consultants, and all other people who represent the Tubewash are expected to comply, at all times, with all laws governing its operations and to conduct the Services with the highest legal, moral, and ethical standards, and to conduct the Services with the highest level of ethics  and  integrity  in  relation  to  customers, suppliers, competitors, each other and all others with whom they deal, and must act:

  1. Ethically, honestly, responsibly, and diligently;

  2. In full compliance with the letter and spirit of the law and this Code; and

  3. In the best interest of the Customer.


  1. Security Policy

The safety of people on the Site is a primary concern of Tubewash. Each Customer must comply with all applicable health and safety policies.


Tubewash maintains compliance with all local laws to help maintain secure and healthy Site Surroundings. All employees have the right to a healthy and safe working Environment. Tubewash Code of Conduct (the Code) is a governing document that outlines our commitment to uphold ethical business practices and to meet or exceed applicable legal requirements. It applies to all of our employees, directors, officers, contractors, suppliers, and customers, and those whom Tubewash appoints to act on its behalf.

Schedule 3

Site Location

Belhasa ADNOC Service Station -707 Sheikh Zayed Road -Al Quoz-Al Quoz Industrial Area 3 -Dubai

Schedule 4

Pricing Schedule

  1. Price

    1. The Price shall be fixed by Tubewash as it may decide from time to time, taking into account any valid special offers or discounts offered by Tubewash at its sole discretion.

    2. Tubewash may set different prices for Services purchased through the Application and those purchased on the Site.

    3. Tubewash may set different pricing from that advertised on its website.

    4. One-off Services may be purchased by Customers on Site by paying with cash or card.

  2. Subscription Fee

2.1    Customers may subscribe to Tubewash's Subscription Services by paying a Subscription Fee in advance through the Application. The Subscription Fee shall be payable by the Customer at the applicable rate.2.2   The Subscription Fee may be adjusted by Tubewash from time to time and Tubewash shall provide notification to the Customer through the Application of such changes.2.3    The Services offered under the Subscription service may be capped or changed by Tubewash at any time.

  1. Currency

All references in this Terms to "AED" are to the currency of the United Arab Emirates Dirham.

Schedule 5

Application Terms

  1. Application License

    1. Subject to the Customer's compliance with these Application Terms, Tubewash grants the Customer​ a limited non-exclusive, non-transferable license to download and install a copy of the Application on a device that is compatible with the software that the Customer owns or controls and to run such copy of the Application solely for their personal use.

    2. No Intellectual Property Rights shall be assigned or otherwise transferred to the Customer under the license to use the Application.

    3. The Customer shall only use the Application and Application Account for their use and shall not license, sublicense, sell, transfer, assign, or otherwise commercially exploit or make the Application or the Customer's Application Account available to any third party.

  2. Terms of Use

    1. The Customer may use the Application to book and pay for Services by creating an Application Account.

    2. The Customer shall only use the Application and Application Account for the intended purpose and in accordance with these Application Terms.

    3. The Customer shall not:

      1. modify or make similar works based on the Application;

      2. copy or distribute the Application or other content without Tubewash's written permission;

      3. reverse engineer or access the Application to:

        1. build a competitive product;

        2. build a product using similar ideas, functions, or graphics;

        3. copy any ideas, features, functions, or graphics; or

        4. launch an automated program or script;

      4. use the Application or the Application Account:

        1. to cause nuisance, annoyance or inconvenience;

        2. in any way which is unlawful or fraudulent;

        3. to store unlawful or damaging material; or

        4. to impair the proper operation of the network;

      5. try to harm the Application in any way whatsoever.

    4. The Customer may only access the Application using authorized means under these Application Terms. Tubewash reserves the right to terminate the Customer's Subscription and Application Account if the Customer uses the Application with an incompatible or unauthorized device.

  3. Customer's Obligations

    1. By using the Application and Application Account, the Customer agrees to:

    2. keep their Application Account password secure and confidential; and

    3. provide Tubewash with any proof of identity it reasonably requests.

  4. Company's Rights

    1. The Company will have the right to investigate and prosecute violations of these Application Terms to the fullest extent of the law.

    2. The Company may involve and cooperate with law enforcement authorities in prosecuting users who violate these conditions.

Schedule 6

Privacy Notice

  1. The Terms

    1. This Privacy Notice sets out the basis on which any personal data collected by Tubewash or that the Customer provides to Tubewash in connection with these Conditions, will be processed by Tubewash.

    2. This Privacy Notice also sets out the terms between the Customer and Tubewash under which the Customer may use Tubewash's Services and Application.  By using the Services and the Application the Customer is accepting and consenting to the practices described in this Privacy Notice.

  2. Information Tubewash will Collect

    1. Tubewash will collect and process the following data about the Customer:

      1. Information Provided to Tubewash

        1. This is information about the Customer that they may give to Tubewash through using the Services or Application. This information may include:

          1. personal details, including name, gender, nationality, date of birth, Emirates ID details, and passport details;

          2. contact details, including an address, preferred contact telephone number, and email address;

          3. the make, model, colour, and registration plate of any vehicles using the Services or registered through the Application; and

          4. any other information that Tubewash may deem relevant.

      2. Information Tubewash will collect

        1. With regard to the Customer's use of the Services, Tubewash shall collect the make, model, colour, and registration plate of any vehicles using the Services or registered through the Application; and

        2. technical information about the devices the Customer uses the Application on and related software, hardware, and peripherals, including the internet protocol address, used to connect the Customer's device to the internet, browser type and version, time zone setting, browser plug-in types, and versions, operating system, and platform.

    2. By accessing the Services and Application the Customer consents to the collection, use, and storage of the personal information set out herein.

  3. Use made of the information

    1. Tubewash will use information about the Customer in accordance with these Conditions:

      1. to notify the Customer about changes to the Services;

      2. to ensure that the content from Tubewash is presented in the most effective manner for the Customer and their device;

      3. to administer the Application and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes; and

      4. to improve the Application and ensure that content is present in the most effective manner for the Customer and their device.

  4. Disclosure of Information

    1. The Customer agrees that Tubewash has the right to share information with:

      1. any parent company, subsidiary, affiliate; and

      2. selected third parties including analytics and search engine providers that assist Tubewash in the improvement and optimisation of the Application.

      3. By becoming a Tubewash user, you agree to receive communications from Tubewash, including via e-mail, text message, calls, and push notifications. Any of your information, including geolocational data, you upload, provide, or post on the Tubewash Platform may be accessible to Tubewash and selected third parties for marketing and analytical purposes.

    2. Tubewash may disclose the Customer's information to third parties:

      1. in the event that Tubewash sells or buys any business or assets, in which case Tubewash will disclose the Customer's data to the prospective seller or buyer of such business or assets; and

      2. if Tubewash is under a duty to disclose or share the Customer's data in order to comply with any legal obligation, to protect the rights, property, or safety of Tubewash, other users of the Services or Application, or others in relation to information security breach investigation or notification. This includes exchanging information with other companies and organisations for the purposes of fraud protection.

  5. Where Tubewash Stores the Customer's Personal Data

    1. The data that Tubewash collects will usually be stored in the United Arab Emirates, but Tubewash may transfer store, or process in other jurisdictions.  By submitting their data and using the Services and Application, the Customer agrees to this transfer, storing, or processing either within or outside of the United Arab Emirates. Tubewash shall take all steps reasonably practicable to ensure that the Customer's data is treated securely and in accordance with this Privacy Notice.

  6. Security

    1. Tubewash shall be committed to ensuring that the Customer's information is secure. To prevent unauthorised access or disclosure, Tubewash shall put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information collected by Tubewash online.

    2. Tubewash shall do its best to protect the Customer's data, however, any transmission is at the Customer's own risk. Once Tubewash has received the Customer's information, Tubewash shall use strict procedures and security features to try to prevent unauthorised access.

  7. The Customer's Rights

    1. Tubewash shall respect the Customer's privacy and shall only use its data for marketing purposes when required. The Customer shall have the right to request that Tubewash does not process their data for marketing purposes by using Tubewash's contact details as set out in Clause 15.3 of these Conditions.

Schedule 7

Services Specification

  1. Tubewash shall provide the following Services:

    1. Car washing;

    2. Interior car cleaning;

    3. Car sanitisation;

    4. Window tinting;

    5. Headlight and paint protection.